Help

Please look at our commonly asked help questions, and as always feel free to contact us

Is it safe to place an order online?

Yes! We utilize 128 bit encryption when processing your order. This guarantees that your credit card information and personal information that we collect will be secure and hacker safe. HVACgiant.com leverages secure socket layer (SSL) certificate offered from Thawte, a certificate authority. HVACgiant.com site has been authorized by Visa, Mastercard, Discover, and American Express to accept payment online. Please contact us for more questions

What level of security do you offer when I make a purchase?

We implement 128 bit SSL encrytpion on the site and 256 bit encryption to secure your data in our back end.

What do you do with my information?

We only use the information to process and complete your order. We also from time to time, may contact you via email or mail regarding HVACgiant.com's promotions. At no time do we share or sell your information! For more info please see our privacy policy

What is your return policy?

Please see our detail return policy

Where do you ship and when does it leave your warehouse?

We usually ship from Ohio. If products are in stock we usually ship within 24 to 72 hours. Oversized or special handling products may take longer. Please refer to our shipping policy

What if I have a question about my order?

For other questions you may contact us

Can I track my order?

For tracking your order(s) you can login to your account

Do you charge sales tax?

Only for orders shipped to Ohio.